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Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.
What Others Say
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Thank you so much for giving us an opportunity and trusting us in reaching out to our community. We are very pleased and really appreciate all the support, guidance and motivation that you and your team give us. We are looking forward to working together in making so many others life better in Fiji.
Renu Snowsill
Founder, Make A Difference Fiji -
As Founder, I encourage others to join fellow Directors and me at FijiLIFE Foundation Limited (FLF), an ambitious charity with a grand but simple goal: to ensure a happy and better life for poor and disadvantaged people in Fiji.
Mike Gosling
Founder & Chair -
Vinaka for all your hard work. Super proud of all you do – making such positive changes in so many lives in Fiji.
Julie Cornwall
Mellons Bay AUK New Zealand, from Nadi Fiji -
A timely and much needed help for the many disadvantaged people in Fiji. Thank you Fiji Life Foundation for your efforts towards the people of Fiji.
Grace Wise
Donor -
Awesome work, FijiLIFE. Completely on board with your work taking care of poverty & poor education.
Mike Cargill
FijiLIFE Donor -
Awesome website. Easy to navigate and has all your projects accessible with detailed information. Easy app to use to make the purchases! I love your Home Page!
Elisabeth
Web Designer -
Thank you for all you do supporting disabled and disadvantaged children through charities in Fiji.
John Doe
iCompany, CEO
My Gift To FijiLIFE Foundation
FijiLIFE Foundation funds projects that support poor and disadvantaged Fijians.
Contact Us
Chat to a FijiLIFE Foundation team member about how your gift can help support a registered charity in Fiji.